Frequently Asked Questions

ReplyRaptor is an AI tool that writes email drafts for your support team. When a customer emails you, we automatically create a personalized response using your knowledge base and writing style. You review it, make any tweaks, and hit send. It's like having a really smart assistant who knows your business inside and out.

Those are full helpdesk platforms with ticketing, chat widgets, and tons of features. ReplyRaptor does one thing really well: it writes your email replies for you. If you're a small team using Gmail and just need to respond faster, we're a simpler and cheaper option. No complex setup, no per-seat pricing, and you're up and running in 15 minutes.

Nope. ReplyRaptor works right inside Gmail. When an email comes in, a draft appears. Your team reviews it like they would any email, makes changes if needed, and sends. There's no new interface to learn, no tickets to manage, no workflow changes required.

You can still use ReplyRaptor alongside your existing tools. Some teams use us specifically for their Gmail overflow or for support emails that don't need full ticket tracking. We're not trying to replace your entire stack, just make the email part faster.

Most teams are live in about 15 minutes. You connect your Gmail, upload some FAQs or help docs, and we start generating drafts. There's no training period where you wait around. The AI works right away and gets better as you use it.

Two things: your knowledge base and your past emails. You upload your FAQs, help articles, product docs, whatever you've got. Then we look at how you've responded to similar questions before. We combine both to write replies that are accurate AND sound like you.

We analyze your sent emails to pick up on your tone, the phrases you use, how you greet people, how you sign off. When you edit a draft before sending, we learn from those changes too. So if you keep removing the word 'certainly' from our drafts, we'll stop using it.

You just edit it. Every draft is a suggestion, not a final answer. We never send anything without you reviewing it first. And here's the thing: when you fix a draft, we learn from that. The more you use it, the fewer edits you'll need to make.

It depends on what's in your knowledge base. If you've documented the answer somewhere, we can usually put together a good draft. For really tricky stuff that requires human judgment, we'll give you a starting point but you'll probably need to add more. We're not trying to fully automate support, just speed up the repetitive parts.

No, and we designed it that way on purpose. Every email goes through you or your team first. You review, edit if needed, and decide when to send. We think humans should stay in the loop for customer communication.

Pretty much any text content. FAQs, help articles, product documentation, internal wikis, even past email threads. You can upload files directly or paste in URLs. The more context you give us, the better our drafts will be.

Not at all. If you have a Google Doc with common questions and answers, that works. If you have a simple FAQ page on your website, that works too. You can start small and add more content over time. Some teams just paste in their 10 most common customer questions with good answers.

You can add, edit, or remove content anytime from your dashboard. When your product changes or you have new information, just update the docs. The AI uses whatever's current, so changes take effect right away.

Yes, that's actually what we built it for. Connect your team's shared Gmail inbox and everyone gets AI drafts. The system learns from all your team members to keep responses consistent, so customers get the same quality no matter who replies.

Everyone on your team, no extra charge. We don't do per-seat pricing. Whether you have 2 people or 20, the price is the same. You pay based on how many drafts you need, not how many people need access.

Right now, we learn one unified style for your inbox. This actually helps keep your customer communication consistent. Individual voice profiles are something we're thinking about for the future, but most teams tell us they prefer the consistency.

We take this seriously. All data is encrypted in transit and at rest. We're SOC 2 Type II compliant, which means we've been audited by a third party on our security practices. Your emails are processed securely and never shared with anyone else.

No. Your data is used only to improve your own drafts. We don't use customer emails to train general AI models, and we never share your data with third parties. What happens in your inbox stays in your inbox.

We need to read incoming emails so we can generate drafts, and we need to create drafts in your inbox. That's it. We use OAuth, which is the secure way to connect without ever seeing your password. You can revoke access anytime from your Google account settings.

Yes. Email us at privacy@replyraptor.com and we'll delete everything within 30 days. We're fully GDPR and CCPA compliant, so you have complete control over your data.

We charge based on how many AI drafts you use per month. Starter is $29 for 250 drafts, Pro is $79 for 1,000 drafts, and Business is $199 for 5,000 drafts. All plans include unlimited team members, unlimited knowledge base content, and full access to all features.

Yes, 14 days with full access to everything. No credit card required to start. We want you to actually try it with real emails before you decide.

One incoming support email equals one draft. If a customer sends you an email and we generate a response, that's one draft. Follow-up emails in the same thread each count as separate drafts since they need fresh responses.

We'll let you know when you're getting close to your limit. You can upgrade your plan anytime, or buy extra drafts if you just need a few more. We never cut off your service without warning.

Yes, no contracts or commitments. Cancel from your account settings and you keep access until the end of your billing period. If it's not working for you, we'd rather you cancel than be stuck paying for something you're not using.

ChatGPT is a general purpose AI you have to prompt each time. ReplyRaptor is built specifically for customer support emails. We automatically detect incoming emails, know your knowledge base, and match your writing style. You're not copying and pasting between tools or writing prompts. The draft just appears.

Smart Reply gives you three short canned responses like 'Thanks!' or 'Sounds good!' We write full, personalized replies based on your actual knowledge base and writing style. If a customer asks a detailed product question, Smart Reply can't help. We can.

Sort of, but faster and more consistent. A VA needs training, makes mistakes, and can only handle so many emails. ReplyRaptor generates drafts instantly, learns from corrections automatically, and scales to however many emails you get. Think of it as a VA that never sleeps and remembers everything.

Gmail and Google Workspace right now. We're working on Outlook support and should have it ready soon. If you're using something else, let us know and we'll add you to the waitlist for that integration.

Since we create drafts directly in Gmail, you can review and send them from anywhere you access Gmail, including the mobile app. The draft is just there waiting for you.

Yes, for Business plan customers. You can generate drafts programmatically, manage your knowledge base, and integrate ReplyRaptor into custom workflows. Documentation is available once you're on the Business plan.

Your email still works normally. You just won't get AI drafts until we're back up. We have 99.9% uptime and monitor everything 24/7, but worst case, you respond to emails the old fashioned way for a bit.